Industry Nine Hubs

Our history with fat biking!

We didn’t come up with the idea but we definitely followed along, closely. The quest to not give up riding in the winter, which is long in our country, began early. The search for the widest tire we could fit on std 26” then 29”. More volume and tire width always made sense as was watching the conditions for the perfect days that would bring a hard snow base to our trails.

Not being engineers, we watched each year anticipating what would evolve to improve the experience. We come from the old school of bike evolution, when bikes didn’t come fully tricked and adding your own flare to your ride was one of the best parts of the journey. Fat Bikes not only make evolutionary sense, but when frames and parts came available it rejuvenated that love for building something original.

Now the fat bike experience can be many things to different riders from dedicated winter bike to year round ripper or bike packing across open country. We’re here to help you discover more on two fat tires wherever you ride in Canada. We take pride in our work to build each customer something they will enjoy each ride 12 months of the year.

We ship on Mondays, Wednesdays and Fridays.

If we receive your order by noon on these days we can often get your order out same day  or it will go out the next shipping day with the method you have selected. 

We will always try to ship orders out as quickly as possible.

Domestic orders are shipped Canada Post, UPS or Purolator depending on the item and your selected service and when your order ships you will receive tracking details via email address provided.

If you require an alternate shipping option or for Remote Area orders please contact us prior to placing your order and we will provide a shipping quote.

Bike/Skin Skis/Oversized Items Shipping Disclaimer:

Shipping rates for fat bikes and other oversized items vary by location and are calculated at checkout. Free shipping is only available on some regular-priced, unbuilt bikes shipped to non-remote destinations. Shipping is not available to all locations, and delivery times may differ depending on your province or territory. Please review the table link below for estimated costs and options.

SHIPPING RATES TABLE - LINK

Customers assume all shipping risks for package damage or theft of their order we recommend for high value shipments for customers to insure shipment through their own credit are card or to reach directly to use for a customer insurance quote.

SUCCESSFUL INSURANCE CLAIM OUTCOMES CANNOT BE GURANTEED.

Our policy is you may return an item(s) which are unused and in original packaging up to 15 days after receiving them.

This does not include Clearance items which are final sale. Please make your return request through email (eh@fatbikes.ca) noting the item (s) you would like to return. 

Those items must be in their original packaging and in the very condition you received them.

Please note that we have a ‘Restocking Fee’ of 15% for any and all products returned if you had received free shipping with your order. If your original shipping and handling was a higher rate than 15% of the purchase that will be the charge instead.

So please insure proper compatibility before proceeding with an order.  You are responsible for the full cost of shipping your return back to us.

There may be certain items that are Non-Refundable and cannot be returned such as various wearables/underwear

All Clearance items are FINAL SALE.