RETURNS FAQ
Damaged or Defective Items
Please inspect your order upon arrival. If any item is damaged, defective, or incorrect, email us immediately at eh@fatbikes.ca with your Order Number. We’ll guide you on the next steps.
Important:
-
We cannot accept items damaged during installation, misuse, or excessive wear.
-
For defective products, we will help you pursue the brand’s warranty. Often, contacting the manufacturer directly is faster, but we’re happy to assist.
Returning an Item
- You may return unused items in their original packaging within 15 days of receipt. Clearance items are final sale.
- To return an item, email eh@fatbikes.ca with the item(s) you wish to return. Items sent without prior approval will not be accepted.
Restocking Fees
-
A 15% restocking fee applies to all returns.
-
If your original shipping, handling, or return-related fees exceed 15% of the purchase price, the higher amount applies.
-
You are responsible for the cost of returning the item to us.
Refused or Missed Deliveries
-
Carriers typically attempt delivery multiple times before returning the package to us.
-
Shipping fees are non-refundable once a package leaves our warehouse.
-
Refusing a delivery does not cancel your order. Once returned, the package will be processed as a return, and restocking fees will apply.
-
Return shipping fees are the same as the original shipping rate we paid the courier.
Non-Refundable Items
-
Certain items, such as wearables and underwear, cannot be returned.
-
ALL CLEARANCE ITEMS ARE FINAL SALE.
-
Weekly Deals and Specials follow the standard return policy.
REFUNDS FAQ
When Will I receive my refund?
Once we receive, review and approve your returned item(s), we will promptly issue the refund to the same credit card used to make the purchase; please allow 7-10 days for the return to show on your credit card statement.
The Item I ordered was not compatible with my Bike?
With 15 years of Fat Bike experience we try to offer you the best recommendations for choosing the correct items for your bike but we are only as good as the info we are provided and cannot be held responsible for items that don't work. Our return policy above will still apply to any non-compatible components so please ensure you check your item within the 15-day period for returns.
