Surly Ice Cream Truck

We offer four distinct pathways to purchasing your new bicycle: In-Stock Builds, Backorder Builds, Pre-Order Builds and our fully customizable Custom Program. Each option is designed to meet different needs, timelines, and levels of personalization.

In-Stock Completes

Our In-Stock Builds are mostly assembled bicycles with carefully selected components and specifications, ready for immediate purchase and shipment.

Since these models are already in our inventory, they can ship out right away, typically arriving within approximately one week. This option is ideal for customers who want a high-quality bike without any delay.

Backorder Completes

If the configuration you are seeking is not currently available in our warehouse, you may place a backorder directly through our online catalogue.

Backorder builds are in stock at our supplier's warehouse. Typical lead time is 3–5 business days to our Ontario warehouse, plus the number of days you selected for your checkout shipping option.

Pre-Order Completes

Pre-Order Builds allow you to reserve a bicycle before it has been produced or received from our suppliers. This option is perfect for upcoming models or newly released configurations.

By pre-ordering, you secure your bike in advance and can choose from the available specifications and color options. Lead times vary depending on production and delivery schedules, but Pre-Orders guarantee you won’t miss out on the latest builds.

Custom Program

For those seeking the highest level of personalization, our Custom Program offers the opportunity to design a bicycle tailored precisely to your preferences and riding style.

While the build process may require additional time, this program provides unparalleled flexibility. Customers may select their preferred Frame, Drivetrain Kit, Cockpit Kit, Wheelset, Tires, Color Options, and a wide range of additional components, ensuring the final build reflects both performance requirements and aesthetic choices.

All Complete Bike purchases are FINAL SALE.

For all other items, our general return policy allows returns within 15 days of receipt, provided the item(s) are unused and in their original packaging.

This does not include Clearance items and Complete Bikes which are final sale. Please make your return request through email (eh@fatbikes.ca) noting the item (s) you would like to return. 

Those items must be in their original packaging and in the very condition you received them.

Please note that we have a ‘Restocking Fee’ of 15% for any and all products returned if you had received free shipping with your order. If your original shipping and handling was a higher rate than 15% of the purchase that will be the charge instead.

So please insure proper compatibility before proceeding with an order.  You are responsible for the full cost of shipping your return back to us.

There may be certain items that are Non-Refundable and cannot be returned such as various wearables/underwear

All Clearance items are Final Sale. Weekly Deals + Specials offer the same return and exchange policy as regular items.