Surly Ice Cream Truck

We offer four distinct pathways to purchasing your new bicycle: In-Stock Builds, Backorder Builds, Pre-Order Builds and our Custom Program. Each option is designed to meet different needs, timelines, and levels of personalization.

In-Stock Completes

Our In-Stock Builds are mostly assembled bicycles with carefully selected components and specifications, ready for immediate purchase and shipment.

Since these models are already in our inventory, they can ship out right away, typically arriving within approximately one week. This option is ideal for customers who want a high-quality bike without any delay.

Backorder Completes

If the configuration you are seeking is not currently available in our warehouse, you may place a backorder directly through our online catalogue.

Backorder builds are in stock at our supplier's warehouse. Typical lead time is 3–5 business days to our Ontario warehouse, plus the number of days you selected for your checkout shipping option.

Pre-Order Completes

Pre-Order Builds allow you to reserve a bicycle before it has been produced or received from our suppliers. This option is perfect for upcoming models or newly released configurations.

By pre-ordering, you secure your bike in advance and can choose from the available specifications and color options. Lead times vary depending on production and delivery schedules, but Pre-Orders guarantee you won’t miss out on the latest builds.

Custom Program

For those seeking the highest level of personalization, our Custom Program offers the opportunity to design a bicycle tailored precisely to your preferences and riding style.

While the build process may require additional time, this program provides unparalleled flexibility. Customers may select their preferred Frame, Drivetrain Kit, Cockpit Kit, Wheelset, Tires, Color Options, and a wide range of additional components, ensuring the final build reflects both performance requirements and aesthetic choices.

We ship on Mondays, Wednesdays and Fridays. If we receive your order by noon on these days we can often get your order out same day or it will go out the next shipping day with the method you have selected. We will always try to ship orders out as quickly as possible.

Shipping Rates Table - Link

Domestic orders are shipped Purolator, UPS or Loomis depending on the item and your selected service and when your order ships you will receive tracking details via email address provided. If you require an alternate shipping option or for Remote Area orders please contact us prior to placing your order and we will provide a shipping quote.

We use Purolator or UPS as our primary Express shipping services.

Free freight is not offered for Complete Bike purchases or to locations that have a Remote Destination surcharge fee.

Customers assume all shipping risks for package damage or theft of their order we recommend for high value shipments for customers to insure shipment through their own credit are card or to reach directly to use for a customer insurance quote.

SUCCESSFUL INSURANCE CLAIM OUTCOMES CANNOT BE GURANTEED.

All Complete Bike purchases and products on Clearance are FINAL SALE.

For all other Regular Priced items, our general return policy allows returns within 15 days of receipt, provided the item(s) are unused and in their original packaging.