Surly Ice Cream Truck

You can order from our in-stock builds, pre-order a complete bike build through our online catalogue or you can go through our Custom Program and get a bike built just the way you want. Our pre-order completes will often deliver sooner (roughly a 1 week turn around) but if you are planning a new bike purchase our custom program is second to none but can take a little longer depending on your preferences. 

What options do I have?
In order to keep things simple for our online completes the options for each build are limited to what is offered on the item catalogue. Through our Custom Program you can choose you’re Frame, Drivetrain kit, Cockpit Kit, Wheelset, Tires and additional color and item options.

Our policy is you may return an item(s) which are unused and in original packaging up to 15 days after receiving them.

This does not include Clearance items which are final sale. Please make your return request through email (eh@fatbikes.ca) noting the item (s) you would like to return. 

Those items must be in their original packaging and in the very condition you received them.

Please note that we have a ‘Restocking Fee’ of 15% for any and all products returned if you had received free shipping with your order. If your original shipping and handling was a higher rate than 15% of the purchase that will be the charge instead.

So please insure proper compatibility before proceeding with an order.  You are responsible for the full cost of shipping your return back to us.

There may be certain items that are Non-Refundable and cannot be returned such as various wearables/underwear

All Clearance items are Final Sale. Weekly Deals + Specials offer the same return and exchange policy as regular items.