Orders + Shipping

SHIPPING FAQs

ORDERING FAQs

How do I order a bike?

You can order from our in-stock builds or pre-order our complete bikes builds through our online catalogue or you can go through our Custom Program and get a bike built just the way you want. Our pre-order completes will often deliver sooner but if you have the patience our custom program is second to none. 

What options do I have?

In order to keep things simple for our online completes the options for each build are limited to what is offered on the item catalogue. Through our Custom Program you can choose you’re Frame, Drivetrain kit, Cockpit Kit, Wheelset, Tires and additional color and item options.

SHIPPING RATES

If we receive your order by noon on a business day and the items you’ve ordered are in stock, it will go out Express the following day. During our peak season from October to March we ship items on most business days. During the Spring/Summer we will ship on Tuesdays and Fridays. Domestic orders are shipped UPS or Purolator Express. If you require an alternate shipping option or for Remote Area orders please contact us prior to placing your order and we will provide a shipping quote.

We use Purolator or UPS as our primary Express shipping services. Regular item rates are based on the dollar value of the order with Free Freight being offered for orders including $250 or more Regular Priced Items. For Wheels, Frames and Bikes we have a standard box size and the larger order value the more we are able to absorb this shipping cost to you.

Express Shipping Rates

Note: Residential deliveries add $3 and some locations can incur remote destination charges. Delivery in Central Canada is 1 to 2 Days, Coastal Canada is 3 to 5 days.

Regular Items Central Coastal
$0.00 – $75.00 $12 $15
$75.01 – $149.00 $15 $18
$149.01 – $249.00 $20 $25
$250.00 or More Free Freight Free Freight
Wheels + Frames Central Coastal
$450 – $749 $45 $55
$750 – $1249 $35 $45
$1250 – $1999 $25 $35
$2000 or More Free Freight Free Freight
Bikes Central Coastal
$1000 – $1999 $125 $150
$2000 – $2999 $75 $100
$3000 or More Free Freight Free Freight

RETURNS

Return Policy
We aim to please. That’s why we offer a fairly liberal return policy. Unsatisfied with a purchase from Fatbikes.ca? We offer a full refund on regular items within 30 days of the purchase. Items should be unused and include all original packaging. Some items we cannot return include custom built wheelsets, custom built bikes or bikes which have been unpackaged and built.

To return items please call 844.464.BIKE to receive an RA# and following ship the item and a copy of your receipt back to us at:

Fat Bikes Canada  
271-1 Ecclestone Drive  
Bracebridge, Ontario P1L 1G4

Please include a note indicating your desired outcome. Want a full refund*? No problem. Exchange? No problem.

*Some items may incur restocking fees including original (free) freight costs or processing charges.

CONTACT

271-1 Ecclestone Drive • Bracebridge ON • 844.464.2453 (BIKE)
©2016 Fat Bikes Canada. All Rights Reserved.