Ordering an item available on Backorder?
A ‘Backordered’ product means that we do not currently have it in-stock in our store. However, we do anticipate having this product back in stock as soon as it becomes available from our supplier. Some popular products, for example, tires and winter riding gear, only become available from our suppliers in late fall (October-November). This is the norm.
If you proceed with ordering a backordered item, this ensures that you are in the queue to receive the item as soon as it becomes available and avoids the risk to you that it might sell out again quickly at that time. You can think of it as being a Pre-Order. Should we receive any updates from our supplier that would change the timeline or availability, you will be the first to know.
If you’re not keen on waiting, we are happy to recommend a comparable item as a substitute. We can help you to select an alternative item that meets your needs faster.
How do I order a bike?
You can order from our in-stock builds or pre-order our complete bikes builds through our online catalogue or you can go through our Custom Program and get a bike built just the way you want. Our pre-order completes will often deliver sooner but if you have the patience our custom program is second to none.
What options do I have?
In order to keep things simple for our online completes the options for each build are limited to what is offered on the item catalogue. Through our Custom Program you can choose you’re Frame, Drivetrain kit, Cockpit Kit, Wheelset, Tires and additional color and item options.
If we receive your order by noon on a business day and the items you’ve ordered are in stock, it will go out Express the following day. During our peak season from October to March we ship items on most business days. During the Spring/Summer we will ship on Tuesdays and Fridays. Domestic orders are shipped Canada Post, UPS or Purolator. If you require an alternate shipping option or for Remote Area orders please contact us prior to placing your order and we will provide a shipping quote.
We use Canada Post, Purolator or UPS as our primary Express shipping services. Regular item rates are based on the dollar value of the order with Free Freight being offered for orders including $250 or more Regular Priced Items. For Wheels, Frames and Bikes we have a standard box size and the larger order value the more we are able to absorb this shipping cost to you.
Note: Rates below are approximate and are adjusted based on overall weight, size and or destination at Checkout. Some locations can incur remote destination charges. You will be contacted via email to choose to accept these additional costs. Delivery in Central Canada is 1 to 3 Days, Coastal Canada is 3 to 6 days.
|$0.00 – $75.00||$12||$15|
|$75.01 – $149.00||$15||$18|
|$149.01 – $249.00||$20||$25|
|$250.00 or More||Free Freight||Free Freight|
|Wheels + Frames||Central||Coastal|
|$450 – $749||$45||$55|
|$750 – $1249||$35||$45|
|$1250 – $1999||$25||$35|
|$2000 or More||Free Freight||Free Freight|
|$1000 – $1999||$125||$150|
|$2000 – $2999||$75||$100|
|$3000 or More||Free Freight||Free Freight|
We aim to please so we offer a fairly liberal return policy. If you are unsatisfied with a purchase from Fatbikes.ca we will offer a refund on regular items within 30 days of the purchase. Items should be unused and include all original packaging. Items which do not apply to this policy include custom built wheelsets, custom built bikes or bikes which have been unpackaged and built.
To return items please call 844.464.BIKE to receive an Return Authorization Number and following ship* the item** and a copy of your receipt back to us at:
Fat Bikes Canada 271-1 Ecclestone Drive, Bracebridge, Ontario P1L 1G4
Please include a note indicating your desired outcome. If you ordered the wrong size or item and wish to exchange please place a new order right away and your returned item refund will be processed on arrival.
*Items should be shipped to arrive at our location. Post shipment returns arriving at post office for pick up will delay your return and incur a $5 fee on your return.
**Some items may incur restocking fees including original (free) freight costs or processing charges.